Financial Ombudsman receives 141 complaints from Limerick 

Financial Services and Pensions Ombudsman, Liam Sloyan.

NEWLY released figures from the Financial Services and Pensions Ombudsman (FSPO) show that 141 complaints were received from Limerick last year.

The majority of Limerick complaints related to banking, making up 57 per cent of the total, with customer service representing 35 per cent of the complaints against the main banks.

Other complaint areas within the banking sector included disputed transactions (23 per cent) and maladministration, which accounted for 21 per cent of complaints from Limerick people

A further 40 of the Limerick complaints related to insurance, with claims handling (43 per cent) and premium rates (21 per cent) being the main complaints in this category.

Nine complaints from customers in Limerick related to investments, while eight were related to pension schemes.

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A further four complaints were not assigned by year end.

Financial Services and Pensions Ombudsman, Liam Sloyan said that the departure of two major financial service providers from the Irish market posed the potential for a high volume of complaints to be made to his Office.

“It is notable that by the end of 2022, the FSPO had received less than 100 complaints identified as relating to market exit,” he said.

Nationally, there were 4,781 complaints were received in 2022, a slight increase of 123 complaints received in 2021, while 4,647 complaints were closed by the FSPO in 2022.