175 new jobs will be created over the next four year at Three Ireland’s customer experience centre in Castletroy as it exports services to Three UK business customers for the first time.
The new jobs will include both full time and part time positions across a range of job titles and experience levels in the B2B sector. The employment opportunities will range from customer care, team leaders, operations and management personnel.
With a current jobs count of almost 400, the Limerick customer experience centre was established in Castletroy more than 20 years ago. It advises international clients across a broad range of connectivity services including IoT, ICT products and cost management.
The expansion of operations to support business customers in the UK market is a key strategic objective for the Limerick management team and is supported by IDA Ireland.
Tánaiste and Employment Minister Leo Varadkar TD said that the new jobs further strengthened the company’s presence and commitment to Limerick and are a testament to the existing staff in Castletroy.
Three Ireland and Three UK chief executive Robert Finnegan said the expansion of operations at the Limerick centre demonstrated the strength of Three’s customer service in Ireland.
“As the largest mobile telecommunications provider in Ireland by market share, our Customer Care was awarded Contact Centre of the year in 2021 and we’re extremely happy to bring this exceptional level of service to our Three UK Business customers as well.
“This also underlines our commitment to Limerick as an employment hub into the long-term. Three Ireland has been investing and growing in Limerick for over 20 years, and we are now reaffirming and increasing that commitment with the creation of these roles”.
IDA chief executive Martin Shanahan said that the decision to expand the strategic operations at the Castletroy centre demonstrated Three’s confidence in its ability to service international clients from Limerick.
Local Fine Gael TD Kieran O’Donnell said that increasing the workforce in the Castletroy centre from 400 to 575 was a further strong endorsement of Limerick City and Mid-West region as well as quality of the workforce and third level institutions.
“This IDA Ireland supported project sees Three Ireland continue the strong trend of companies utilising the diverse and highly skilled talent pool being harnessed here in Limerick and Mid-West,” he added.