THE ATTRACTIONS owned and managed by Shannon Heritage proved tops with international tourists, winning the Shannon Group’s tourism company a much-coveted award.
Shannon Heritage received the prestigious 2019 National Heritage Gold Award of Excellence, for the enormous contribution made by its portfolio of attractions to the vacation experience of CIE Tours International clients.
The award was presented by CIE Tours International chief executive Elizabeth Crabill to Niall O’Callaghan, Managing Director of Shannon Heritage.
The awards recognise the best hotels and attractions across Ireland and are based on feedback received from over 32,000 CIE customers throughout the year. Each of the CIE Tours International partners that qualified for an award, delivered an exceptional quality experience and welcome to visitors, achieving a customer satisfaction rating of over 92 per cent in feedback.
The award comes in addition to the announcement that Shannon Heritage has been nominated in three categories at the 2020 EPA Digital Media Awards. The categories are ‘Best Integrated Digital Campaign’; ‘Best Strategy’ and ‘Best Conversion Strategy’.
The awards recognise creativity and innovation across multiple areas including digital content creation, advertising and marketing, mobile media, social networking, app development, web design and development.
Niall O’Callaghan, said: “This award is a great recognition of the commitment our staff at every attraction shows every day to deliver an exceptional experience. It is particularly pleasing for our evening entertainment team who have been wooing crowds at our world-famous banquets consistently year in year out.
“We are proud of this award, rated by CIE Tours International customers as the highest scoring of any attraction in Ireland, and testament to the investment we have made in customer service.” excellence.”